FAQS

Orders & Payments

How do I place an order?
Simply browse our collections, select your size and color, and click "Add to Cart." When you're ready, head to checkout and follow the steps to complete your purchase. It's that easy!

What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay. All transactions are secure and encrypted.

Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. Once an order has been processed or shipped, we're unable to make modifications.

Shipping

Where do you ship?
We ship worldwide! Shipping times and costs vary by location and will be calculated at checkout.

How long will my order take to arrive?
Standard shipping typically takes 7–14 business days depending on your location. You'll receive a tracking number once your order has been dispatched.

How do I track my order?
Once your order ships, you'll receive an email with your tracking information. You can use this to monitor your delivery in real time.

Returns & Exchanges

What is your return policy?
We want you to love what you ordered. If you're not completely satisfied, please contact us within 14 days of receiving your order and we'll work with you to make it right.

Can I exchange an item for a different size?
Yes, exchanges are available subject to stock availability. Please reach out to us with your order number and the size you need and we'll do our best to accommodate you.

What items are non-returnable?
For hygiene reasons, swimwear and accessories cannot be returned or exchanged unless they arrive damaged or defective.

Sizing & Fit
How do I find my size?
Each product page includes a size guide with detailed measurements. We recommend measuring yourself and comparing to the guide for the best fit. When in doubt, size up.

Do your clothes run true to size?
Most of our styles run true to size. Check the individual product description for any specific sizing notes — we always want you to feel confident and beautiful in your purchase.

About Chell'e La Roux

Who is behind Chell'e La Roux Boutique?
Chell'e La Roux is a Black-owned boutique founded in 2022 with one mission — to help women of all ages feel confident, bold, and beautiful. For us, fashion is more than clothes. It's about self-expression and stepping into your power. Every woman is celebrated here.

How can I contact you?
You can reach us through our Contact page or send us a DM on TikTok and Instagram
@chellelaroux
. We typically respond within 24–48 hours.